What I Do
Endpoint Administrator - Jan, 2022 to Present
Havergal College, North York, ON
Manage all end user devices using Mobile Device Management (MDM).
Procure, prepare and deploy devices to users.
Escalation point for support.
Help Desk Support - May, 2014 to Dec, 2021
Havergal College, North York, ON
Supporting all staff, faculty, students and parents that needed any help in regards to IT.
This could be anything from trying to connect to the wireless to opening a file on a computer.
If it is computer related, we will try to help as much as possible with a quick resolution.
Customer Support Representative - Jan, 2012 to May, 2014
MICROS Canada Inc., Markham, ON
Support all the clients from across Canada that uses the Micros Point of Sale System.
Very friendly customer support and always try to resolve issue upon first call.
Open and closes cases in regards to client issues within SLA (Service Level Agreement).
Technical Support Specialist - Dec, 2009 to Jan, 2012
Patheon Pharmaceuticals Inc., Mississauga, ON
Daily Tasks:
Helping users with computer (hardware/software), office phone and printer issues.
Maintain active directory (AD) and Microsoft Exchange Server (Outlook).
Maintain the print server and change the tapes for the backup drives.
Maintain AD and create new users as required.
Generate reports from BMC Magic to show how tickets are tracked and how many pending issues.
Update infrastructure inventory with NEWT Professional so to keep track of all hardware equipment.
Support users with iPhones and iPads issues as most senior executive uses the Apple IOS devices.
Provide technical support for servers, network, personal computer (PC) hardware, operating system (OS),
remote assist PC, support team with PC configuration/setup, virtual private network (VPN),
Meridian phone system and printer support.
Projects:
Deployed MAC Book Pro to senior executives and multi-boot it with MAC OSX and Windows XP/7.
Upgraded chemist user’s PC (from Windows 2000 to Windows XP) by migrating all data over to the new PC.
Export all settings, favorites, recent histories, PST files and data on 110 workstations.
Upgraded office user’s PC (from Windows 2000/XP to Windows 7) for both laptops and desktops.
Ensuring it is working on Windows 7 Professional 64 bit and has no compatibility issues.
PC Technician - Dec, 2006 to Dec, 2011
Tech4U Onsite Computer Services, Markham, ON - Consultant basis
Update, upgrade, configure, diagnose and repair computer and related issues onsite.
Remove virus, Trojans, spywares and miscellaneous programs from user's PC.
Install Operating System for users, Windows or Apple MAC systems.
Resolve blue screen of death (BSOD) issues and preventative measures.
PC Technician - F/T - Feb, 2008 to P/T - Dec, 2009 to Feb, 2011
Canada Computers, Vaughan, ON
Diagnose all PC issues that customers bring to the store.
Custom build computers to customer needs and build from scratch.
Install, upgrade, update and configure all PC as to customer's specifications.
Give technical support and customer services on computer related issues.
Response to customer within 48 hours as to the issue and cost of repair.
Test all return products to make sure they are in working order.
Laptop Technician - Feb 2007 to Feb 2008
Flextronics, Newmarket, ON - working under Aerotek Staffing Agency
Repair laptops from customers, off lease or directly from IBM/Lenovo.
Occasionally work on Apple MAC laptops and refurbish them to new.
Enter the laptops specifications and log it into company’s data base.
Product Tester - Seasonal (2007)
Best Buy, Brampton, ON
Testing all return products from company except for fridges and refrigerators.
Making sure all return products is in working order or else send to repair facilities.
Wipe out all personal data from desktops and laptops if it is in working order.
Enter the products results into the company’s data base.
Test & Audit Technician - June 2005 to Feb, 2006
CDI Computers, Markham, ON
Repairing customers’ computer to factory default.
Enter the products results into the company’s data base.
